Privacy policy

Introduction

At IONA Sprinter, a luxury transportation company, we are committed to protecting your privacy and safeguarding your personal information. This Privacy Policy outlines the types of data we collect, how we use and secure it, and your rights regarding your information. By using our services or website, you agree to the practices described in this policy.

Data Collected

We collect and store information that is necessary to provide our services effectively. This includes:

  1. Contact Details: Passenger’s name, phone number, and email address.
  2. Reservation Details: Pickup date, time, address, drop-off address, type of service, selected vehicle, number of passengers, and luggage details.
  3. Billing Details (if paying via credit card): Credit card number, expiration date, CVV, and billing address.
  4. Account Details: Account numbers generated during user registration and reservation history.

Purpose of Data Use

We use the collected data for the following purposes:

  1. Service Fulfillment: To confirm and dispatch reservations.
  2. Customer Communication: To share reservation confirmations, updates, and receipts.
  3. Account Management: Allow customers to view and update their contact, reservation, and billing details.
  4. Payment Processing: To securely handle billing and payment transactions.
  5. Driver Dispatch: Share reservation details (excluding sensitive billing information) with drivers to ensure seamless service.

Third-Party Sharing

We only share customer information with:

  1. Drivers: Limited to the reservation details required to fulfill the service.
  2. Payment Processors: To process credit card transactions securely.
  3. Legal Compliance: In response to legal obligations, such as subpoenas or regulatory requests.
  4. SMS Consent: Your phone number and SMS consent will never be shared or sold to any third party or affiliates for marketing purposes.

We do not sell, rent, or share personal information with any third party for marketing purposes.

Terms of service for SMS

SMS For Consent Communication The information (Phone Numbers) obtained as part of the SMS consent process will not be shared with third parties for marketing purposes.

If you have consented to receive text messages from IONA Sprinter, you may receive text messages related to confirmations, trip status, reminders, promotions and follow up on cases.

Message Frequency: Our SMS message frequency will be from 50 to 500 text messages daily across all users.

Potential Fees for SMS Messaging: We would like to clarify that all SMS communications sent to customers by our company are entirely free of charge. Customers will not incur any fees for receiving messages, including promotional, transactional, or informational SMS, as all such communication costs are fully covered by the company.

Opt-In Method: Customers will Opt-In for SMS messaging from IONA Sprinter through intakes forms on their website located at https://ionasprinter.com/, this agreement for SMS will not be shared with third parties for marketing purposes.

Opt-out: Customers will be able to Opt-out for SMS messaging from IONA Sprinter by replying STOP at any time to any received SMS message, once opted-out they will receive no further SMS communication. They can Opt back In at any time by replying START

Data Security

IONA Sprinter takes robust measures to protect customer information:

  1. System Access Control: Only authorized personnel have access to specific data. For example:
    • Managers can only view reservation and contact details but cannot access full billing information.
    • Drivers see only the reservation details relevant to their assigned trips.
  2. Encrypted Storage: Sensitive data, such as credit card information, is encrypted and accessible only for processing purposes.
  3. User Account Security: Customers are assigned unique account numbers and can only access their accounts with secure credentials.
  4. Data Access Restriction: All staff log into the system with secure credentials, and unauthorized personnel cannot access customer data.

User Rights

As a customer, you have the following rights:

  1. Access: View your contact details, reservation details, and history via your account.
  2. Modify: Update your contact and billing information through the secure account portal.
  3. Delete: Request the removal of your personal data by contacting our customer support team.
  4. Communication Preferences: Opt-out of promotional emails and marketing communications at any time.

Contact Information

For any inquiries, concerns, or requests regarding your personal data or our Privacy Policy, please contact us at:

Phone: (718) 439-1650

Email: [email protected]