Privacy policy

Introduction

At IONA Sprinter, a luxury transportation company, we are committed to protecting your privacy and safeguarding your personal information. This Privacy Policy outlines the types of data we collect, how we use and secure it, and your rights regarding your information. By using our services or website, you agree to the practices described in this policy.

Data Collected

We collect and store information that is necessary to provide our services effectively. This includes:

  1. Contact Details: Passenger’s name, phone number, and email address.
  2. Reservation Details: Pickup date, time, address, drop-off address, type of service, selected vehicle, number of passengers, and luggage details.
  3. Billing Details (if paying via credit card): Credit card number, expiration date, CVV, and billing address.
  4. Account Details: Account numbers generated during user registration and reservation history.

Purpose of Data Use

We use the collected data for the following purposes:

  1. Service Fulfillment: To confirm and dispatch reservations.
  2. Customer Communication: To share reservation confirmations, updates, and receipts.
  3. Account Management: Allow customers to view and update their contact, reservation, and billing details.
  4. Payment Processing: To securely handle billing and payment transactions.
  5. Driver Dispatch: Share reservation details (excluding sensitive billing information) with drivers to ensure seamless service.

Third-Party Sharing

We only share customer information with:

  1. Drivers: Limited to the reservation details required to fulfill the service.
  2. Payment Processors: To process credit card transactions securely.
  3. Legal Compliance: In response to legal obligations, such as subpoenas or regulatory requests.

We do not sell, rent, or share personal information with any third party for marketing purposes.

Data Security

IONA Sprinter takes robust measures to protect customer information:

  1. System Access Control: Only authorized personnel have access to specific data. For example:
    • Managers can only view reservation and contact details but cannot access full billing information.
    • Drivers see only the reservation details relevant to their assigned trips.
  2. Encrypted Storage: Sensitive data, such as credit card information, is encrypted and accessible only for processing purposes.
  3. User Account Security: Customers are assigned unique account numbers and can only access their accounts with secure credentials.
  4. Data Access Restriction: All staff log into the system with secure credentials, and unauthorized personnel cannot access customer data.

User Rights

As a customer, you have the following rights:

  1. Access: View your contact details, reservation details, and history via your account.
  2. Modify: Update your contact and billing information through the secure account portal.
  3. Delete: Request the removal of your personal data by contacting our customer support team.
  4. Communication Preferences: Opt-out of promotional emails and marketing communications at any time.

Contact Information

For any inquiries, concerns, or requests regarding your personal data or our Privacy Policy, please contact us at:

Phone: (718) 439-1650

Email: [email protected]