IonaSprinter

FAQs

Where do I meet my driver at the airport?

We offer two convenient options for meeting your driver at the airport, which can be specified at the time of reservation:

1. Meet and Greet Airport Pickup

  • Your chauffeur will park the vehicle and meet you inside the airport terminal, holding a personalized name sign for easy identification.
  • Domestic Flights: Your chauffeur will meet you in the baggage claim area.
  • International Flights: Your chauffeur will meet you outside of Customs.

2. Curbside Pickup

  • For clients who prefer a quicker exit from the airport, we offer Express Pickup. Your chauffeur will meet you outside the terminal instead of parking and meeting you inside. This option is ideal for avoiding parking fees and is more cost-effective. Your chauffeur will display a personalized name sign in the window and have the hazard lights on for easy recognition

How do I book a ride?

How far in advance do I need to make a reservation?

Do you offer corporate accounts or contracts?

What is the standard gratuity (tip) for each ride?

What is the STF Fee?

Are you closed on any major holidays?

Do you provide child seats in your vehicles?

Are there any discounts for frequent customers or large groups?

Is there a charge for an additional stop?

Do you charge parking fees?

What safety measures do you have in place?

Can I request a specific driver or vehicle?

For an hourly trip, is there a minimum number of hours the vehicle must be rented?

Are your drivers always on time? What if the driver is delayed?

Do you offer shared rides?

What time should I leave my home/office to catch my flight?

Do you track my flight?

Will I be charged if I cancel my existing reservation?

Can I make a reservation without an account?

Do I get a payment receipt after the trip? Will the driver provide me with one?

Are the billing transaction dates different from the travel dates?

Will I be charged exactly what I was quoted?

Yes, you will be charged the quoted amount unless there are additional charges for wait time, extra stops, or changes to the pickup/drop-off location. We pride ourselves on transparency and have no hidden fees!

What should I do if I don't see my driver?

Do you offer Direct Billing?

What are the possible payment methods?

What credit cards do you accept?

Do you provide services outside of New York?

Can I pay in cash?

Is there a deposit required for bookings?

Are your vehicles wheelchair accessible?

Can I bring pets in the vehicle?

Do you provide Wi-Fi or other amenities in your vehicles?

What happens if I miss my pickup time?

Where should I meet my driver at a Cruise Terminal or Pier?

What is your policy on smoking or alcohol in the vehicles?

Do you provide services for weddings, proms, or other special events?

Can I decorate the vehicle for a special event?

Can I schedule recurring rides for my employees or team?

How do I cancel or change a reservation?

Can I modify my reservation after booking?

How much luggage can fit in your vehicles?

What should I do if I leave something in the vehicle?

What types of vehicles do you offer?